Wraith Facilities

Legal & Privacy

Wraith Facilities Group is a trading name of JSB Capital Ltd

Company Number: 16887494

Registered in England & Wales

By using this website (wraithgroup.me), you agree to these terms. If you do not agree, please do not use the site.

## 1. Privacy Policy

We are committed to protecting your privacy under UK GDPR and the Data Protection Act 2018.

What data we collect

Only information you provide via forms (name, phone, email, postcode, property details) to give quotes and deliver services. No sensitive data is collected.

How we use your data

- To respond to enquiries and provide services

- For legitimate interests (e.g. improving our site) – you can opt out anytime

- Never sold or shared except with insured contractors (with consent) or legal authorities if required

Storage & retention

Stored securely in the UK/EU on encrypted servers. Kept 12 months after last contact, then deleted.

Your rights

Access, correct, delete, or object to processing. Contact hello@wraithgroup.me – we reply within 1 month. You can also complain to the ICO (ico.org.uk).

## 2. Cookie Policy

We use cookies in line with PECR and UK GDPR.

Types of cookies

- Essential – required for the site to work (no consent needed)

- Analytics (Google Analytics) – anonymous usage stats (consent required)

Managing cookies

Accept/reject non-essential cookies via the banner. You can also block cookies in your browser settings.

## 3. Terms of Use

Acceptable use

Use the site only for lawful purposes (e.g. requesting quotes). No hacking, spamming, or copying content.

Intellectual property

All content is owned by JSB Capital Ltd or licensed to us. Personal viewing/printing allowed; no commercial reuse without permission.

Disclaimers

Information is general guidance only – verify before acting. No warranties of accuracy.

Limitation of liability

To the fullest extent permitted by law, we exclude liability for indirect/consequential losses, pre-existing property issues, or delays beyond our control. Total liability limited to the amount you paid us. We carry £5 million public liability insurance. Nothing excludes liability for death/personal injury caused by negligence or fraud.

Third-party links

We are not responsible for external websites.

Changes

We may update these terms – continued use means acceptance.

## 4. Complaints Procedure

Email hello@wraithgroup.me within 7 days of any issue. We aim to respond within 5 working days and resolve within 28 days.

We are members of The Property Redress Scheme (membership number displayed here once issued).

## 5. Governing Law

English law applies. Disputes resolved in English courts.

© 2025 Wraith Facilities Group – A JSB Capital Ltd company. All rights reserved.

Terms & Conditions